Our expert trainers delivered a bespoke course to a ministerial department on what to avoid when aiming for clarity in their written communications.
The Challenge
The Department for Business and Trade sought assistance in relation to the outline of the Learning Development Programme. They had identified a set of learning objectives. They felt their senior management team and support staff required some support around these objectives. They desired to comprehend the various techniques of objectively assessing how they come across in presentations and interviews and received feedback to enhance their personal effectiveness in a safe environment. They also wanted guidance on writing precise reports, and they wanted some tips on what to avoid when aiming for clarity in their written communications. Furthermore, they sought assistance in holding honest conversations; they wanted some useful alternative feedback models that make for effective conversations that are more authentic than the traditional sandwich feedback model, which leaves people feeling motivated rather than criticised.
The Action
Civil Service College initiated a call with the client in order to gain a comprehensive understanding of the reasons behind commissioning these specialised training sessions as well as to gather background information about the attendees. We then carefully reviewed the course agendas to ensure their relevance and coverage of the client's desired key learning areas. Since this learning development programme, our trainers have crafted agendas consisting of various topics that address the identified learning objectives. These agendas incorporated practical sessions around the Executive Presence Training, enabling colleagues to share insights specific to their respective work domains, thereby fostering a comprehensive understanding of decision-making processes, clarity in their written communications, and understanding of the different contexts for which they provide briefings. Additionally, a range of group and individual exercises were incorporated throughout the day to enhance the learning experience. The morning sessions commenced with an introductory exercise, allowing delegates to introduce themselves, specify their roles within the organisation, and outline their objectives for the course.
The Results
The trainers had lots of useful experience, which was extremely relevant for the civil service. They set things out clearly, and the slides were well structured and organised. They answered questions from the group well and gave confident and useful responses.
At the end of the course, the delegates reviewed the day’s learning and reflected on how they could further develop their skillsets in the workplace, including a Q&A session.
The course was delivered successfully, and the focus on practical exercises made the course interactive and helped to embed learning.
The Feedback
Senior Manager, Tech Ecosystems I Policy, Ecosystem, Programme and Strategy I Science & Technology (S&T) Directorate Department for Business and Trade;
