We are looking for an energetic and self-motivated individual to join our diverse London-based team.
The role of the Learning Coordinator is to support the delivery of our learning events from webinars to training programmes for UK and international delegates. You will support the team by assisting with enquiries and leads. This includes, but not limited to, following up with booking administration tasks to helping someone to log into a virtual training room.
You will support our team of training associates in their delivery of engaging, high-quality training programmes across all twenty-three UK central government departments, to over three hundred arm's length bodies, to local authorities and to the devolved governments of the UK. You will also support the coordination of training programmes for senior officials from overseas countries. We have delivered training to smaller countries such as Mauritius to those as large as India.
Civil Service College offers innovative training courses across subjects, from accountability and governance to leadership training, finance management, project management and personal development.
As part of a small team, you will work closely with internal colleagues to ensure our learning events meet customers' training requirements.
Key Responsibilities:
- Be the point of contact for general enquiries and any troubleshooting concerns related to learning events or technology platforms.
- Maintaining the training schedule, this includes creating, updating and cancelling training courses on the CSC website and booking platform.
- Provide end-to-end support for courses by coordinating training venue, trainers, technology platforms, training materials, budget, surveys, attendance, and post-training activities.
- Ensure appropriate communications, such as joining instructions, are sent to customers, trainers and other stakeholders promptly;
- Ensure the appropriate purchase orders are in place for all events.
- Gather feedback from trainers and participants before and after each training session.
- Maintain an accurate record of course delivery and support the production of monthly training reports.
- Support the sales process by following up on leads.
- Maintaining updated knowledge of training programmes and services.
- Develop knowledge and skills by participating in professional development opportunities.
- Support Account Managers on administrative duties when needed
- Occasional travel to external venues to ensure and monitor the successful delivery of training events.
The following skills are essential:
- Clear and concise written and verbal communications skills
- Passion for providing high customer service.
- Good interpersonal skills to engage with a range of stakeholders
- Good time management skills
- Self-motivated with a positive “can-do” attitude
- Good organisation skills and detail orientated
- Proficiency in Microsoft Office
- Result-orientated and delivery at pace through managing multiple tasks at once
- Ability to adapt to changes and work in ambiguity
Previous coordination or administration experience in a fast-paced environment is desirable.
The role will be based in London.
As an employer of Investors in People, our employees are at the heart of our organisation, so we provide a range of benefits to support their development. This includes
- A friendly, open office environment
- 23 days annual leave inclusive of 3 days over the festive period, plus statutory bank holiday entitlement
- Quarterly team days with lunch/activities
- 1 x day per month to focus on your individual learning and development
- 4 x working from-home days per month (with progression to 8 days per month after one year subject to performance)
- 2 days of paid volunteering leave per year
- Opportunity to progress within the organisation
We are committed to diversity in our team and are proud to be an Investors in Diversity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, gender, national origin age, disability, sex, gender expression or identity.
Our team is diverse, and we value that everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the public sector that we serve is essential to us.
For this role, we will not consider sponsoring a visa or issuing a Certificate of Sponsorship. Please note we are unable to offer advice on any Visa and Immigration cases.
How to Apply
If you are interested in applying for this position, please send your CV and a personal statement to Christopher Ng, Operations Director, Christopher.ng@civilservicecollege.org.uk by Friday 21st April 2023.
Please align your CV with previous skills and experience and keep it to a maximum 2 A4 pages. In your personal statement, please explain your motivation for applying for this role and the extent to which you satisfy the essential and desirable requirements of the role. Maximum 500 words count.
Shortlisted candidates will be invited to a telephone interview, and then invited to an in-person interview at our office.
Contract: Permanent Full-time
Salary: £21,000-£25,000 per annum
Location: 25 Queen Anne's Gate, London, SW1H 9BU
Please note we may close this vacancy before the deadline if a suitable candidate is appointed. Once closed, we cannot consider any further applications, so please submit your application as soon as possible to avoid disappointment.
