Introduction to Management

Ann Hall

Ann is currently a trainer at Civil Service College. Ann previously worked at RIPA International as Director of Studies. In this role she was responsible for the design and delivery of all HR, management, and leadership programmes for Senior Overseas Government officials attending London based training. Additionally, Ann has designed and delivered bespoke in country training programmes in a variety of countries including Qatar, Bahrain, Dominica, Botswana, Thailand, Libya, Kenya, Sierra Leone, Kosovo, Uganda Zambia and the Falkland Islands.

Ann also undertakes Executive Coaching /360 feedback and has worked extensively with many Senior Civil Servants in this capacity.

Prior to joining RIPA International, Ann served as Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea. In this role she designed and delivered a range of bespoke HR / Leadership courses as well as directing the NVQ Level 4 Management programme for the Chartered Management Institute (CMI). Additionally, she organised conferences for top managers and carried out workplace mediation.

 Ann has worked to provide exceptional training in both the private and public sector for over two decades. She possesses extensive experience in delivering domestic and overseas training on a variety of topics such as leadership, performance management, mediation in the workplace, train the trainer, developing a competency framework, and coaching programmes. She is a qualified and experienced OCN Law Society Mediator and Chartered Institute of Personnel and Development (CIPD) Coach. Additionally, Ann is a member of the Association of Coaching and a Fellow of the Learning and Performance Institute.  

Maria Older

An energetic, authentic, and highly inspirational Leadership Development Professional with a wealth of experience delivering pragmatic development interventions across the globe from Europe, North America, Asia to Africa for people from various private sector industries and to many officials of the public sector including elected members of Parliaments.

She is an enthusiastic trainer, coach, facilitator, and presenter who uses her life experiences to make learning real and pragmatic. She uses the latest research material to back up her experiences with proven concepts and models to develop people's leadership potentials using an all-embracing coaching style.

Her career history embraces working for the financial sector, utilities, container shipping, and airline business. She had roles being senior finance and customer service manager, an internal consultant, a Director of Learning, Head of Programmes, and Director of Study of Leadership portfolio which gives Maria a practical focus in her development work.

Maria takes people on a fascinating journey into the arena of self-discovery, agile and compassionate leadership, and behavioural preferences. She makes learning a practical, outcome-focused, and joyful experience.