Building Relations & Asserting Influence

Building and maintaining good relations with people is a key skill in any type of role, but the art of building trust, establishing strong relationships and delivering a successful message isn’t just what you say:  How you communicate and present yourself plays a huge part in how effectively your message is shared. Your audience needs to see you as a reliable, confident figure, and immediately connect with you and your message.

This course will help you develop three skills: self-awareness, secrets of understanding others and how to ‘flex’ your style to build powerful relationships. The course takes an exciting journey not only through behaviour but, also some of the neuroscience behind techniques in how to influence others successfully. It provides is a unique opportunity to develop proven skills of leveraging successful relationships and influence successfully.

At the Civil Service College, we tailor our courses to each participant’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes

Key Training Features:

• The exploration of different communication styles to build your self-awareness, skills in reading others and how to adapt your behaviour effectively
• Understand the unique ways in which people make decisions and the information they prefer to pay attention to increase participants influence
• Recognise the 3 V’s of communication and how diversity of thought can build complimentary relationships rather than conflict
• How to increase your versatility - flexing your style to others and how to flex yourself 
• What can psychology and behavioural economics tell us about how people make choices and decisions, and how can participants use that awareness for positive influence
• How to build use six principles of influence and how to use them successfully
• Explore how to maximise your influence by establishing clear goals and choosing the right people to influence

Who Can Attend:

This course is designed for actual and aspiring leaders looking to develop and extend their ability to influence individuals and organisations. It would be useful for anyone who needs to manage or interact with others or where having good people skills is key.

Learning Outcomes:

After attending this training, participants will leave with three key benefits:

• Development of self awareness and an excellent understanding of other's behavioural preferences;
• An understanding of how to build effective relationships with individuals; and
• Techniques for how to assert influence among groups drawing positively upon psychology and behavioural insight.

View course outline